Privacy Policy

1. Introduction

This Privacy Policy explains how ZeroGravity Technologies Pvt. Ltd. ("ZeroGravity", "we", "our", or "us") collects, uses, discloses, and safeguards personal data when you access or use our websites, SaaS platform, and related services (collectively, the "Service").

We are committed to handling personal data in a responsible and transparent manner and in accordance with applicable data protection laws.

2. Data We Collect

We may collect the following categories of personal data:

• Account information: Name, email address, company name, role, and password you provide when creating an account.
• Contact information: Details you provide through forms, support requests, or communications with our team.
• Usage data: Log data, device information, IP address, browser type, pages visited, and actions taken within the Service.
• Billing information: Limited billing details such as subscription plan, transaction identifiers, and invoicing details, processed via our payment partners.
• Customer Data: Data and content that you upload or configure in the Service, which may include personal data of your end users.

3. How We Use Data

We use the data we collect for purposes including:

• Providing, operating, and maintaining the Service.
• Setting up and managing user accounts and workspaces.
• Processing subscriptions, payments, and invoices.
• Responding to requests, support tickets, and inquiries.
• Monitoring, securing, and improving the performance and reliability of the Service.
• Developing new features, products, and services.
• Sending transactional communications and, where permitted, relevant product updates or marketing communications.
• Complying with legal obligations and enforcing our Terms & Conditions.

4. Cookies and Similar Technologies

We use cookies and similar technologies to operate our websites, remember your preferences, analyze how the Service is used, and improve user experience. You can manage cookie preferences through your browser settings, but disabling certain cookies may impact functionality.

5. Legal Bases for Processing

Where required by law, we process personal data on the basis of one or more of the following legal grounds: (a) your consent, (b) the performance of a contract, (c) our legitimate interests in operating and improving the Service, or (d) compliance with legal obligations.

6. How We Share Data

We may share personal data with carefully selected third parties in the following circumstances:

• Service providers: Vendors who assist us with hosting, infrastructure, analytics, customer support, communications, and billing.
• Integrations: Third-party tools that you choose to connect to the Service, subject to your configuration and their own terms.
• Corporate transactions: In connection with a merger, acquisition, financing, or sale of all or part of our business, subject to appropriate safeguards.
• Legal requirements: When required to do so by law or in response to valid legal requests, including from regulators or law enforcement authorities.

We do not sell personal data to third parties.

7. Data Retention

We retain personal data for as long as reasonably necessary to fulfill the purposes for which it was collected, including providing the Service, complying with legal obligations, resolving disputes, and enforcing our agreements.

We may anonymize or aggregate data so that it can no longer reasonably be used to identify an individual, in which case we may retain such information for longer periods.

8. International Transfers

The Service may involve processing and storage of data in multiple jurisdictions. Where personal data is transferred across borders, we take appropriate steps to ensure that such transfers are subject to suitable safeguards, consistent with applicable law.

9. Security

We implement technical and organizational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no system can be fully secure, and we cannot guarantee absolute security of data transmitted to or stored in the Service.

10. Your Rights

Subject to applicable law, you may have rights regarding your personal data, including the right to access, correct, update, or delete certain data that we hold about you. You may also have the right to object to or restrict certain processing activities, or to withdraw consent where processing is based on your consent.

To exercise these rights, you can contact us using the details provided below. We may need to verify your identity before responding to your request.

11. Customer Data and End Users

When we process Customer Data on your behalf, you act as the data controller (or equivalent under applicable law), and we act as a data processor (or equivalent). You are responsible for providing appropriate privacy notices to your end users and for ensuring that you have a lawful basis to process their personal data.

12. Children’s Privacy

The Service is not intended for use by children under the age of 16, and we do not knowingly collect personal data from children under this age. If you believe that a child has provided personal data to us in violation of this Policy, please contact us so that we can take appropriate steps.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and may provide additional notice where required.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: privacy@zerogravity.org.in.